Tiki Mug Production Status

We appreciate your support and patience as we've experienced many operational challenges as a result of the pandemic. We are doing everything in our power to produce and deliver the tiki mugs you've ordered from us.

All of our Tiki Mugs usually begin with a "Pre-Sale". A pre-sale means that we begin taking orders usually in the early concept phase of mug design. As part of this process, it is usual to not receive your ordered mug for several months. Each tiki mug order page lists the expected time we plan to start shipping the mugs - this rarely changes unless their are production issues beyond our control. All 'Expected to Ship' dates and each tiki mugs current production status is listed below.

Update as of November 1, 2021 - As almost everyone has heard, the ports are overly congested, and as a result, some ships are also delayed. These delays are completely out of our control, but we do want to be completely transparent that this will impact when mugs will be delivered to us, and then from us to you. As of today, the only mugs that are moving 'months' of being delivered to us (in the information below from Aug 15) are Head Stack and Lost Adventurer, which will now be delivered to us in December instead of November.

Big Tiki Mug Update as of August 15, 2021 for those who have outstanding orders for Keiki Bob, Whittle Hippo, Calling All Spirits, Hurry Back Ghostly Bride, Sunbathing Bertha, Skipper's Bote, Lost Adventurer, and Head Stack:


We’ve got a big tiki mug update to share!

Many of you have passed the year mark of waiting for your tiki mug order and we are terribly, terribly sorry! We could have never foreseen the obstacles we’ve faced over the past year and a half, but please read this in its entirety.

First off! Here’s the scoop on what’s been going on behind the scenes with production of Keiki Bob, the Whittle Hippo, Lost Adventurer, Head Stack, Sunbathing Bertha, Skipper’s Bote, Ghostly Bride, and the Calling All Spirits bowl.

We started production on all of the above-mentioned tiki mugs with a production partner that we had been really happy with, and who did great work on our two versions of Tiki Tony’s Lagoon Mermaid, and Jose and Rosita, as well as a few other mugs we did with bars. Unfortunately during the pandemic, the production partners we were working with suffered a massive loss of staff, which included their skilled artists. They had to halt production, and relocate their facility for various reasons. We hung in with them feeling empathy for their situation, and felt that they would be able to bounce back to their previous level of high quality work. This was a mistake on our part. The impact of Covid-19 massively affected their ability to continue to work efficiently, produce the quality we had come to expect, and to complete our projects in a timely manner.

When the full production run of Sunbathing Bertha and Skipper’s Bote arrived to us recently, we were devastated to see that there were major issues with the vast majority of each tiki mug. It took going through hundreds of them to realize what we were dealing with, a total loss. 

Once this became apparent to us, we decided to start mug production from scratch with several new production partners. We had already started this previously with the Calling All Spirits bowl (due to structural issues with the bowl), and the Whittle Hippo (when they all came out of the kiln cracked with the original production partner), but now we decided to do it with everything else as well. 

So on top of massive delays, we now had tiki mugs we couldn’t send to all of you. 

The good news is that we have partnered with several new production partners who are working to help us get back on track, and who have successfully produced gorgeous artist proof samples of Keiki Bob, the Whittle Hippo, Lost Adventurer, Head Stack, Sunbathing Bertha, and Skipper’s Bote. As well as a few new ones too!
 
Orders have been placed for all of these tiki mugs! However because production had to start from scratch, we face yet another delay, but we are confident that this is the last and final delay! 

Based on current timelines our production partners have provided us with, we believe the following is when these tiki mugs will start to arrive to us:
The full production run of Lost Adventurer and Head Stack should be arriving to us sometime in November. 
The remainder of the Keiki Bob tiki mugs should be arriving to us sometime in December. 
The full production run of the Whittle Hippo should be arriving to us sometime in December. 
The full production run of Sunbathing Bertha should be arriving to us sometime in December.
The full production run of Calling All Spirits bowl will hopefully be arriving late fall but a date for delivery still hasn’t been set. 
The remainder of the Ghostly Bride tiki mugs should be arriving to us sometime in late fall. 
The full production run of Skipper’s Bote should be arriving to us sometime in January.

Once the mugs are completed, shipping to us usually takes more than a month. And once we’ve received the mugs, we’ll inspect them all, and then we will be working as hard as we can to get them shipped to you as fast as possible! 

Our previous production partners have yet to recover, but still owe us quite a few tiki mugs, and still have a lot of our money. We’re completely out the money for Skipper’s Bote and Sunbathing Bertha, as well as deposits on several projects they have yet to start, and deposits for failed projects such as the Calling All Spirits bowl, and the Whittle Hippo. If they can ever recover and produce the quality that they have previously sent to us, we are still owed additional Cannibal of Doom tiki mugs, Jose tiki mugs, Beachcomber Bombardier tiki mugs, and Keiki Bob tiki mugs - all of which we have also already paid for. They say they are still working on these projects, but we have little confidence left at this point.

On the horizon…

If you haven’t seen our previous announcement…

We’ve been working diligently to make a line of ‘made in sunny southern California’ tiki mugs a reality!

When we started making tiki mugs as TikiLand Trading Co., we dreamed of being able to work with incredible artists, and to make really cool things together. Our dream was always to make our tiki mugs widely available by creating larger runs with our overseas production partners, as well as more detailed tiki mugs by doing smaller runs with a local Southern California based team. We had a desire to satisfy all different types of collectors of tiki mugs with designs that we were constantly dreaming up. We’d say to each other…”Wouldn’t this make an awesome tiki mug?” and “Wouldn’t you love to work with so and so?”

Our dear friend Tom “Thor” Thordarson officially joined the TikiLand Trading Co. crew a while ago, as Creative Director, and has been involved with sculpting, development, and even our local manufacturing. With the addition of Thor to our crew, we also have blended in the team from Thor Arts. His daughter Kat and her partner Edward have worked with Thor on his tiki mugs in the past, including sought after favorites including Kon-Tiki, Pirate in a Barrel, Sloshed in Space, and Dead Men Tell No Tales.

For those who aren’t familiar with Thor, he is a painter, designer and storyteller, renowned for his inventive vision and whimsical characterizations of our world, and has held numerous executive titles with Walt Disney Imagineering, Universal Studios and other theme park and attraction design companies.   His designs have come to life in Tokyo Disney’s “Journey to the Center of the Earth” and “20,000 Leagues Under the Sea” rides, among numerous others. Thor is also responsible for designing hundreds of tiki mugs, some of which are more than likely part of your collection now.

We are so proud and thrilled to have them as part of the TikiLand Trading Co. crew, and we know you’ll absolutely love what we’ve been able to create together.

Our goal behind these smaller runs is to bring you tiki mugs that would be incredibly difficult to produce on a large scale. While these are still handmade, just like our overseas tiki mugs, we have the ability to spend more time on each piece, adding layers of detail, a multitude of colors, and whatever else we dream up!

We’re working in collaboration with veteran tiki mug artists you know and love, as well as artists debuting their first tiki mug.

We’ve already released two tiki mugs with our new crew, Thor’s ‘Pirate at the Helm’ tiki mug, and ‘Floral Tiki Goddess’ designed by artist Eva of Critterosity, her first ever tiki mug, and we have more on the way! 

Mahalo

We can’t thank you enough for sticking with us through this tumultuous time. We’ve lost a lot of sleep over these delays, hiccups, and disasters, and we certainly don’t suggest starting a new business during a pandemic...but it’s because of YOU that we’re still here! We’re truly grateful for your words of encouragement, and understanding, and to those who have felt disappointed and disillusioned, we respect you and your feelings, and we take every bit of feedback to heart, and are always working to improve ourselves, and your experience. 

One last thing…

In appreciation for your patience we’re including 3 discount codes for 15% off each use. These will be able to be used on any items on TikiLandTrading.com. These will be valid from February 1st to July 31st, 2022. Each code can only be used once by each person whose email matches the email address/account used to place an order for any of the mugs addressed in this letter, and can’t be combined with any other codes. The 3 codes are:
bigmugupdatecode1
bigmugupdatecode2
bigmugupdatecode3

We’ve also shared this update on our social media in the form of a video if you’d prefer to watch or listen to it:
here:
https://www.facebook.com/tikilandtrading/posts/1059271438177914
https://www.instagram.com/p/CSngYlTLkPP/  

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